Privacy & Security Policy

📋 Information We Collect

We collect personal information necessary to provide cleaning services, including:

• Name and contact details (email, phone number)
• Service address(es)
• Access codes, alarm information, or keys (if required for entry)
• Special instructions regarding your property or cleaning preferences
• Payment information (when applicable)

🔐 How We Use Your Information

Your information is used strictly to:

• Schedule and deliver cleaning services
• Communicate with you about appointments, service updates, or billing
• Ensure safe and secure access to your property
• Process payments

🛡️ How We Protect Your Information

We implement strict security measures to protect all client information:

• Access codes, keys, and sensitive entry information are securely stored and only accessible to authorized, background-checked staff assigned to your service
• All team members are trained on confidentiality and privacy protocols and are required to sign confidentiality agreements
• We never share, sell, or disclose your personal information, access codes, or keys to third parties except as required by law or with your explicit consent

🏠 Property & Privacy Protection

• Our staff will respect your property and privacy at all times. We only access areas necessary to complete the agreed-upon cleaning services
• Keys and access codes are only used for the duration of scheduled services and are returned or deleted immediately upon cancellation or completion of service
• If a key or access code is lost or compromised, we will notify you immediately and cooperate fully to resolve the situation
• Any observed issues (such as maintenance or security concerns) will be reported to you promptly

💳 Confidentiality & Data Security

• All client information is handled in accordance with applicable privacy laws and best practices
• Confidentiality agreements are in place to protect your personal and business information from unauthorized disclosure
• We do not store credit card or sensitive payment information on our servers after a transaction is completed

👶 Children’s Privacy

We do not knowingly collect information from anyone under 13 years of age. Our services are intended for individuals age 18 and older.

✅ Your Consent & Rights

By using our services, you consent to this privacy and security policy. You may request to review, update, or delete your personal information at any time by contacting us.

📝 Changes to Our Policy

We may update these policies as needed to reflect changes in our practices or for legal compliance. Any changes will be posted on this page with an updated revision date.