“Why do the dirty work when we can do it for you”®
Service Policies
Our commitment to quality, professionalism, and your complete satisfaction
Our Service Pledge to You
At OCD Cleaning, we hold ourselves to the highest standards. Here’s what you can expect when you work with us.
100% Satisfaction Guarantee
Your satisfaction is our top priority. If you have any concerns after your cleaning, simply contact us within 24 hours of service, and we will promptly address and resolve the issue to ensure you are completely satisfied. We are only content when you are!
Professionalism & Reliability
Every member of our team is carefully selected, thoroughly vetted, and fully trained before entering your home or business. We maintain the highest standards of honesty, reliability, and professionalism, with regular supervision and detailed inspections.
Attention to Detail
Anyone can make a quick pass through a building and call it clean. We clean behind the doors, in the corners, and under the desks. By thoroughly cleaning each area, we pay close attention to details that are often neglected by other cleaning services.
Comprehensive Service
Our commitment goes beyond cleaning. We keep janitorial closets organized, promptly report any maintenance or security issues, and follow strict protocols to ensure your property is always safe and secure during our service.
Prompt Communication
We believe in staying connected. Our team regularly inspects your space and reaches out by phone, email, or visit to gather your feedback. If any issue arises, you can trust that it will be handled quickly and professionally.
Background-Checked Staff
All OCD Cleaning staff members are hired after a series of successful background checks. Our staff are fully trained and easily recognizable by their OCD Cleaning uniform. All employees are under contract with OCD Cleaning.
Important Policies
📅 Cancellation & Rescheduling Policy
Any appointment canceled less than 24 hours prior to the scheduled appointment time will be subject to a minimum $25.00 fee (up to full service rate). This fee is in place to cover expenses we incur for lost time and travel.
24-Hour Notice Required🔐 Lock Out Policy
If our team arrives at your scheduled appointment time and is unable to gain access to your home or business, the same cancellation fee applies. Please ensure we have updated access codes, keys, or someone available to let us in.
💳 Payment & Credit Cards
We accept Visa, MasterCard, and Discover. A 4% technology fee will be applied to all credit card transactions. Cash and checks are also accepted with no additional fees.
📱 Text & Email Communications
OCD Cleaning may send occasional text messages or emails for appointment reminders and promotions. By providing your number, you consent to receive messages from this company. To opt-out, reply STOP at any moment. Standard message and data rates may apply.
Our Pledge of Excellence
Every member of our staff has made a personal commitment to professionalism including these core principles:
🏥 Public Health
Maintaining a high level of cleanliness by thoroughly performing each task for a healthy, germ-free environment.
⚠️ Safety
Using safe, sanitary, and aseptic cleaning procedures to safeguard the well-being of everyone.
🔍 Detail
Employing a conscientious work ethic with close attention to detail for quality results.
📚 Knowledge
Gaining new and improved skills through training and education to constantly improve performance.
🏆 Mastery
Understanding the operation of various cleaning tools, techniques, and supplies for excellence in workmanship.
🤝 Cooperation
Committing to teamwork, communications, and common goals with mutual respect.
💎 Integrity
Displaying honesty in all dealings to build trust, strengthen accountability, and keep promises.
🎯 Initiative
Applying a resourceful work ethic to make things better with a proactive approach.
⚡ Efficiency
Embracing improved technology and employing productive work skills for efficient completion.
🔐 Security
Employing watchful observation to protect safety and assets while keeping information confidential.
🏠 Custodianship
Responding to needs while protecting facility assets through proper care and maintenance.
😊 Maturity
Affording the same level of courtesy to others as you would like to receive with professional conduct.
Questions About Our Policies?
We’re happy to answer any questions you may have about our service policies and procedures.
📧 Contact Us